Joann Johnson is an empowered woman with a degree of Associate in Health Information Management. For the past 30 years, her work experience has been in the field of healthcare, specifically in mental health hospitals in which she has been a director of medical records. Currently, she is the Chief Operating Officer of Fresh Start with a goal of striving for more customer-centric business operations. Her values namely honesty, respect, loyalty, adaptability, integrity, and kindness will surely be catalysts for her to be more adept at managing internal and external relations in the company. Her motto in life is “Walk away from anything or anyone who takes away your joy”.